Shipping policy

Shipping Policy

Thank you for shopping with us!

We take great care in packaging and shipping every order. Once your order has been processed and a tracking number has been issued, you will receive a shipping confirmation.

Shipping Responsibility

    •    Once your package has been accepted by the shipping carrier and a tracking number has been provided, ownership and responsibility for the shipment transfers to the customer.

    •    We are not responsible for packages that are delayed, lost, stolen, or misdelivered after they have been accepted by the shipping carrier.

Shipping Insurance

Shipping insurance is provided on qualifying orders. If your insured package is lost or damaged in transit, we will work with you to assist with the claims process as applicable.

Damaged Items

If your order arrives damaged, please contact Katie or Jess as soon as possible after delivery. Include photos of the damaged item(s), the shipping box, and the packaging materials. We will review your claim to determine if your item qualifies for a replacement.

Lost Packages

If your package is lost after it has been accepted by the shipping carrier, a claim must be filed with the shipping carrier. We are happy to provide any shipping information or documentation needed to assist with the claims process.

Incorrect Shipping Address

Please verify your shipping address before placing your order. We are not responsible for packages shipped to an incorrect address provided by the customer.

Tracking Information

Tracking information is provided as a courtesy. Please allow the shipping carrier time to update tracking details after your package has been scanned into their system.

By placing an order with us, you acknowledge and agree to this Shipping Policy.